Sunday, June 08, 2008

Seth Godin on What Every Good Marketer Should Know

Marketing without Annoying Advertising - as I mentioned in the post below.
There is still this issue with new marketers being over-eager to learn and practise the newest advertising techniques and -widgets. - And before they have learned to stop all this black hat Social Network/Media Optimization I am currently having an issue with, it will probably be too late...
Social Marketing is just starting - when will the death of social marketing be proclaimed? - because the Spammers, as always, were quicker, and the social media are already over-alert, on the way to condemn and ban by short every blogger or writer for daring to submit her/his own his own article anywhere? Sometimes I almost feel incriminated as an online marketer, and specially in Germany this is very strong.
What would the final result be? Web 2.0 filled with superficial soap opera - and stuffed with hollow commercials. Shouting BUY!! will be everywhere, and information about what exactly and why strictly forbidden.
But as Seth Godin's footnote says...
Ok, readers are given permission to reprint, so here goes:
What do you know?
What Every Good Marketer Knows:
  • Anticipated, personal and relevant advertising always does better than unsolicited junk.
  • Making promises and keeping them is a great way to build a brand.
  • Your best customers are worth far more than your average customers.
  • Share of wallet is easier, more profitable and ultimately more effective a measure than share of market.
  • Marketing begins before the product is created.
  • Advertising is just a symptom, a tactic. Marketing is about far more than that.
  • Low price is a great way to sell a commodity. That’s not marketing, though, that’s efficiency.
  • Conversations among the members of your marketplace happen whether you like it or not. Good marketing encourages the right sort of conversations.
  • Products that are remarkable get talked about.
  • Marketing is the way your people answer the phone, the typesetting on your bills and your returns policy.
  • You can’t fool all the people, not even most of the time. And people, once unfooled, talk about the experience.
  • If you are marketing from a fairly static annual budget, you’re viewing marketing as an expense. Good marketers realize that it is an investment.
  • People don’t buy what they need. They buy what they want.
  • You’re not in charge. And your prospects don’t care about you.
  • What people want is the extra, the emotional bonus they get when they buy something they love.
  • Business to business marketing is just marketing to consumers who happen to have a corporation to pay for what they buy.
  • Traditional ways of interrupting consumers (TV ads, trade show booths, junk mail) are losing their cost-effectiveness. At the same time, new ways of spreading ideas (blogs, permission-based RSS information, consumer fan clubs) are quickly proving how well they work.
  • People all over the world, and of every income level, respond to marketing that promises and delivers basic human wants.
  • Good marketers tell a story.
  • People are selfish, lazy, uninformed and impatient. Start with that and you’ll be pleasantly surprised by what you find.
  • Marketing that works is marketing that people choose to notice.
  • Effective stories match the worldview of the people you are telling the story to.
  • Choose your customers. Fire the ones that hurt your ability to deliver the right story to the others.
  • A product for everyone rarely reaches much of anyone.
  • Living and breathing an authentic story is the best way to survive in an conversation-rich world.
  • Marketers are responsible for the side effects their products cause.
  • Reminding the consumer of a story they know and trust is a powerful shortcut.
  • Good marketers measure.
  • Marketing is not an emergency. It’s a planned, thoughtful exercise that started a long time ago and doesn’t end until you’re done.
  • One disappointed customer is worth ten delighted ones.
  • In the googleworld, the best in the world wins more often, and wins more.
  • Most marketers create good enough and then quit. Greatest beats good enough every time.
  • There are more rich people than ever before, and they demand to be treated differently.
  • Organizations that manage to deal directly with their end users have an asset for the future.
  • You can game the social media in the short run, but not for long.
  • You market when you hire and when you fire. You market when you call tech support and you market every time you send a memo.
  • Blogging makes you a better marketer because it teaches you humility in your writing.
Obviously, knowing what to do is very, very different than actually doing it.

3 comments:

Monica said...

Hi Neila :)

I loved reading you blog.. I'm gonna be a regular reader now :P

ROSA E OLIVIER said...

Nel mezzo del cammin di nostra vita...
!?...passavo per un saluto!

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